Thank you for shopping with Meuse Electronics. We aim to provide high-quality products and excellent customer service. This policy explains when products can be returned and when refunds are given.
At a glance
You have 7 calendar days from receiving your order to request a return.
The product must be unused, in its original condition and packaging, with proof of purchase.
Batteries that have been installed, connected, charged or used cannot be returned, unless covered by warranty for a manufacturing defect.
Tell us within 48 hours if an item arrives damaged, defective or incorrect.
You pay the cost of sending a product back.
Contact us first. Do not send anything back until we give you return instructions.
1. Return period
You may request a return within seven (7) calendar days of receiving your order. Requests made after the 7-day return period may not be eligible for a return or refund.
2. What can be returned
To be eligible for a return, the product must:
Be returned within 7 days of delivery.
Be in its original condition.
Be unused, unopened where applicable, and not installed, activated, connected, charged or modified.
Be returned with all original packaging, accessories, manuals and documentation.
Come with proof of purchase or order confirmation.
3. What cannot be returned
The following items cannot be returned unless they are defective, damaged on arrival or supplied incorrectly:
Products that have been installed, mounted, connected or used.
Products showing signs of misuse, abuse, negligence, modification or accidental damage.
Products damaged after delivery.
Clearance, liquidation or final-sale items.
Custom-order or special-order products.
Gift cards or store credit vouchers.
For safety and quality reasons, batteries that have been installed, connected, charged, modified, opened or otherwise used are not eligible for return, unless they are covered by warranty for a manufacturing defect.
4. Damaged, defective or incorrect items
If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery. Please provide:
Your order number.
A description of the issue.
Clear photographs showing the product and any damage.
Depending on the circumstances, we may offer a replacement, exchange, repair, store credit or refund.
Do not send products back until you have received return instructions from us.
6. Return shipping
You are responsible for all costs of returning products to Meuse Electronics. Return shipping costs, delivery charges, insurance costs and any other expenses of returning a product are non-refundable and must be paid by you.
You are responsible for making sure returned products are properly packaged and protected in transit. Meuse Electronics is not responsible for products that are lost, damaged or delayed while being returned. We recommend using a trackable shipping service and keeping proof of shipment.
In exceptional circumstances, Meuse Electronics may, at its sole discretion, agree to cover or reimburse return shipping costs.
7. Inspection of returns
All returned products are inspected when we receive them. If a returned product does not meet the requirements of this policy, the return request may be denied and the product may be sent back to you.
8. Refunds
Once we have received and inspected a returned item, we will tell you the outcome. Approved refunds are processed using the original payment method where possible. Depending on your payment provider, it may take several business days for the refund to appear in your account.
9. Exchanges
Where stock is available, we may offer an exchange instead of a refund. Exchanges are subject to product availability.
10. Warranties
Many products sold by Meuse Electronics are covered by a manufacturer’s warranty, distributor warranty or product-specific warranty. Warranty coverage, duration, claim procedures and exclusions vary depending on the product.
TurboVolt lithium batteries are covered under a separate TurboVolt Warranty Policy, which contains the full terms and conditions of coverage.
Other products, including lead-acid batteries and electronics, may carry different warranty periods and conditions. Where applicable, these warranties may be provided on a pro-rated basis, in line with the specific warranty terms for that product.
Warranty claims are separate from, and do not extend, the 7-day Returns & Refunds Policy.
For warranty coverage, refer to the warranty information supplied with your product or the relevant warranty policy on our website, or contact us for help.
Meuse Electronics may inspect, test and verify warranty claims before approving a repair, replacement, credit or other remedy allowed under the applicable warranty terms.
11. Contact us
If you have any questions about returns, refunds or warranty claims, contact:
Thank you for shopping with Meuse Electronics. We strive to provide high-quality products and excellent customer service. This Returns & Refunds Policy explains the conditions under which products may be returned and refunds issued.
RETURN PERIOD
Customers may request a return within seven (7) calendar days of receiving their order.
Requests made after the 7-day return period may not be eligible for a return or refund.
ELIGIBLE RETURNS
To be eligible for a return, the product must:
Be returned within 7 days of delivery.
Be in its original condition.
Be unused, unopened where applicable, and not installed, activated, connected, charged, or modified.
Be returned with all original packaging, accessories, manuals, and documentation.
Be accompanied by proof of purchase or order confirmation.
NON-RETURNABLE ITEMS
The following items cannot be returned unless they are defective, damaged upon arrival, or supplied incorrectly:
Products that have been installed, mounted, connected, or used.
Products showing signs of misuse, abuse, negligence, modification, or accidental damage.
Products damaged after delivery.
Clearance, liquidation, or final-sale items.
Custom-order or special-order products.
Gift cards or store credit vouchers.
For safety and quality assurance reasons, batteries that have been installed, connected, charged, modified, opened, or otherwise used are not eligible for return unless covered by warranty for a manufacturing defect.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
Your order number.
A description of the issue.
Clear photographs showing the product and any damage.
We may offer a replacement, exchange, repair, store credit, or refund depending on the circumstances.
Do not return products without receiving return instructions from us.
RETURN SHIPPING
The customer is responsible for all costs associated with returning products to Meuse Electronics.
Return shipping costs, delivery charges, insurance costs, and any other expenses incurred in returning a product are non-refundable and must be paid by the customer.
Customers are responsible for ensuring that returned products are properly packaged and protected during transit. Meuse Electronics is not responsible for products that are lost, damaged, or delayed while being returned.
We recommend using a trackable shipping service and retaining proof of shipment.
In exceptional circumstances, Meuse Electronics may, at its sole discretion, agree to cover or reimburse return shipping costs.
INSPECTION OF RETURNS
All returned products will be inspected upon receipt.
If the returned product does not meet the requirements of this policy, the return request may be denied, and the product may be returned to the customer.
REFUNDS
Once a returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed using the original payment method where possible.
Depending on your payment provider, it may take several business days for the refund to appear in your account.
EXCHANGES
Where stock is available, we may offer an exchange instead of a refund.
Exchanges are subject to product availability.
WARRANTIES
Many products sold by Meuse Electronics are covered by a manufacturer’s warranty, distributor warranty, or product-specific warranty.
Warranty coverage, duration, claim procedures, and exclusions vary depending on the product purchased.
TurboVolt lithium batteries are covered under a separate TurboVolt Warranty Policy, which contains the full terms and conditions of coverage.
Other products, including lead-acid batteries and electronics, may carry different warranty periods and conditions. Where applicable, these warranties may be provided on a pro-rated basis in accordance with the specific warranty terms for that product.
Warranty claims are separate from and do not extend the 7-day Returns & Refunds Policy.
Customers should refer to the warranty information supplied with their product, the relevant warranty policy published on our website, or contact us for assistance regarding warranty coverage.
Meuse Electronics reserves the right to inspect, test, and verify warranty claims before approving a repair, replacement, credit, or other remedy permitted under the applicable warranty terms.
CONTACT US
If you have any questions regarding returns, refunds, or warranty claims, please contact:
Meuse Electronics
Nahia House, Dr Busia Highway Darkuman, Accra, Ghana
